Meet the Team: Aaron Lovering, Customer Success Manager

Now he's had a couple of months to settle in, we thought it was time to check in with Aaron and see how he's finding being a part of Team cloudnumbering, and a bit more about his background.

We caught him between customer emails one sunny morning last week, Spring trying its best to warm us up after all the cold, rainy weather. Lola, his border collie, had already had an early walk, and he had a brew on the go in a mug the size of a bucket.

From submarines to SaaS

Aaron's background doesn't follow a straight line — which, as it turns out, is exactly what makes him good at the job. Before landing in SaaS, he spent time as a Royal Navy submariner, where the working environment was, by any measure, demanding.

"When you've worked in high pressure environments under the sea you learn pretty quickly how important trust and clear communication are. Thankfully customer success is slightly less confined."

After the Navy, he moved into client-facing SaaS roles, spending three years building the kind of skills that don't come from a product manual: understanding what customers actually need — not just what they say they need — building long-term relationships, and delivering solutions that make a tangible difference to how businesses operate.

Most recently, Aaron worked in partnerships at Employment Hero, focused on relationship building and finding win-win opportunities for both sides. But somewhere in that role, something clicked. The parts he enjoyed most weren't the deals — they were the people.

"I realised the part I enjoyed most was the relationship building. I wanted to be closer to customers day to day and have a more direct impact on their experience."

Why cloudnumbering?

Aaron didn't stumble into this one. He looked at the market and came to a clear conclusion — cloudnumbering is doing something that very few others are.

"It's rare to find a company that's genuinely ahead of the curve in its space — and even rarer to find one with a team that's ambitious and collaborative. It felt like an opportunity to join something that's already strong but still growing."

That gap in the market — the fact that cloudnumbering offers something that doesn't really exist elsewhere — was a big part of the draw. So was the size of the team. Joining somewhere small and growing means there's a real opportunity to contribute, build and shape things, rather than slot into a process that's already fully formed.

What he's working on

Right now, Aaron is deep in the product — learning the technical detail, the use cases, and most importantly, the customers. He's clear about what success looks like in the short term.

"The goal is simple. Know the product inside out, know our customers inside out, and connect the two in a way that creates as much value as possible."

He's already proud of getting up to speed quickly and being able to support customers confidently — no small thing, given how technically detailed the platform is. The ability to translate that detail into clear, practical value for customers is exactly what the role demands.

Looking further ahead, the ambition is straightforward: become someone customers genuinely trust and rely on. As the platform grows, he wants to grow alongside it — identifying new opportunities, solving problems before they surface, and making sure customers are getting maximum value at every stage.

Getting to know Aaron

Aaron's day starts early. A tea or three (strong, that's a dealbreaker), a walk with Lola, all soundtracked by Alexa's finest dance music playlists to clear his head before the emails start to roll in. (His girlfriend is reportedly less enthusiastic about the early morning dance music.)

Outside of work, he's into Brazilian Jiu Jitsu — a discipline he keeps up to avoid life getting too comfortable, which he describes with characteristic understatement as leaving him "humble and slightly sore most of the time." He and his girlfriend (and Lola) like to keep active with long walks.

If you were to chat to Aaron mid-afternoon, you'd find him with tea in hand of course, and maybe a well earned biscuit. If there's not too many customer calls and he's got time to catch up on some admin, he's a fan of a good podcast for a bit of background entertainment.

Quick fire

☕ Favourite drink: Tea (strong)
🍪 Favourite biscuit: Hobnob
🎙️ Favourite Podcast: Lex Fridman
🐕 Favourite colleague: Lola (border collie)

Aaron is cloudnumbering’s Customer Success Manager. If you’re a customer and want to connect, reach out via the usual channels.