We're nearly ready for our managed public launch. Check back soon or pre-register below.
We're nearly ready for our managed public launch. Check back soon or pre-register below.
We recently caught up with the Managing Director of leading yacht telecommunications company Vesl SIM to discuss how they transformed their virtual number operations with cloudnumbering.
We recently caught up with the Managing Director of leading yacht telecommunications company Vesl SIM to discuss how they transformed their virtual number operations with cloudnumbering. Based in sunny Southampton, a city boasting a thousand-year legacy of connecting the UK to the world's oceans, Vesl SIM offer best-in-class roaming solutions for yacht crew, connecting them wherever they are in the world.
Vesl SIM recognise the difficulties crew face in staying connected throughout their careers – when you're cruising the Mediterranean or anchored off the Bahamas, staying connected isn't just convenient, it's crucial. For professionals working on superyachts, reliable communication can mean the difference between peace of mind and serious operational challenges.
Vesl SIM is a major player in yacht and maritime telecommunications. They've built their reputation on keeping superyacht crew connected wherever their work takes them around the globe. Through specialised roaming plans, they provide voice calls, data, and text messaging to crew members and industry professionals who spend their careers constantly moving between ports and countries.
It's a demanding industry where communication failures aren't just inconvenient, they can impact safety, logistics, and all with million-pound vessels at stake.
Despite the success of their service, Vesl SIM had some serious headaches with their virtual numbers and SMS services. Their existing providers were creating bottlenecks that were starting to impact their business and frustrate their customers.
As MD, Gianmarco Fiorentino says:
“The biggest issue was speed. Getting new numbers set up or transferring existing ones was taking far too long. In an industry where yacht schedules change quickly and crew needs can shift overnight, slow provisioning was becoming a real problem.”
Even worse, when text messages weren't getting through properly, figuring out what went wrong was like solving a puzzle with missing pieces. With multiple partners involved in the routing chain, tracking down delivery issues meant endless back-and-forth conversations and frustrated customers waiting for answers.
These weren't small operational hiccups – they were eating into valuable time that could be spent growing the business and serving customers better.
When Vesl SIM decided to partner with cloudnumbering as their virtual number provider, the change was immediate and dramatic.
Instead of waiting days or weeks for number provisioning, our streamlined process meant new numbers could be set up quickly and efficiently. Even number porting became smooth and predictable rather than a source of anxiety.
The communication improvements were just as important. When questions or technical challenges came up, there was now a single point of contact who could provide clear answers and fast resolution. No more playing email tag between multiple providers or wondering who was responsible for fixing a problem.
Our customer is now also able to expand their international number offerings, giving their superyacht clients even more options for staying connected in different regions.
The transformation was remarkable. Thanks to cloudnumbering's straightforward platform and direct connection with Three UK, Vesl SIM saw their virtual number management time drop by about 75% almost immediately.
Think about that for a moment – three-quarters of the time they used to spend on managing, troubleshooting, updating, and setting up virtual numbers was suddenly freed up. This wasn't just about efficiency; it was about peace of mind, business growth, and ultimately, profit.
Instead of constantly firefighting technical issues, the team could focus on what they do best: serving their superyacht industry clients and growing their business.
The results were so impressive that Gianmarco told us:
"We have been thoroughly impressed by cloudnumbering’s service. It has massively simplified the running of our business, and allowed for faster, more reliable deployment and provisioning. Their professional approach has given us the confidence to invest further in this partnership, and any additional services they launch."
This success story is just the beginning. Vesl SIM and cloudnumbering are already exploring new ways to work together, including deeper voice API integration and expanding into additional international markets.
The partnership has helped establish our customer as the go-to mobile roaming provider in the superyacht industry, with a service that's both robust and reliable – exactly what you need when you're operating in one of the world's most demanding environments.
Whether you're in the maritime industry or any other sector where reliable virtual mobile numbers matter, we'd love to show you what cloudnumbering can do for your business.
Get in touch for a conversation about how we can help: sales@cloudnumbering.com or connect with us on LinkedIn.
Address: 8 North Bar Street, Banbury
Oxfordshire, OX16 0TB, UK
This site runs on renewable energy and
plants 2 trees a year in the UK 🌲
